What happens to my funds if I use Self-Exclusion?

When you apply Self-Exclusion, any remaining balance in your account can be withdrawn by contacting support@mm52.bio. We fully respect that decision and will assist you through the process.

What do I need to do to reopen my account after a Time-Out period ends?

Once your Time-Out period ends, contact the support team via Live Chat or at support@mm52.bio. We will carry out some checks, record the request, and reopen your account. Get in touch and we will walk you through the steps.

21+ only

mm52 Responsible Gaming

mm52 provides self-limit tools, support services and healthy play guidance so that gaming stays enjoyable.

Introduction

What Healthy Gaming Looks Like

At mm52, we believe gaming should be just one of life's enjoyments. Whether you play football betting, live casino games, slots or Shan Koe Mee — the point is to enjoy the experience, not to chase money.

We understand that gaming can sometimes get out of hand. That is why mm52 provides self-limit tools, session time limits and self-exclusion options. Our 24/7 support team is ready to discuss and resolve any issues players may face, in their own language.

This page fully covers healthy gaming guidelines, warning signs, mm52's protection tools and ways to get help. Please read through this information carefully and set the limits that suit you.

Only players aged 21 and above are allowed to play

Protection Tools

Self-Control Options

Every player at mm52 can access these tools for free to manage their own play.

Deposit Limit

You can set a maximum amount you are allowed to deposit within a day, a week or a month. Setting a limit before you start playing helps you keep better control of your habits.

Session Time Limit

You can limit the length of a single gaming session and set a cooling-off period. If you think it would help to decide when to step away from the screen, we can put that reminder in place for you.

Temporary Break (Time-Out)

You can suspend your account temporarily for between 1 and 30 days. Use this option when you need a short break from gaming. To reopen the account you will need to contact the support team — it will not be reopened immediately.

Self-Exclusion

If you feel that gaming is becoming a problem, you can close your account for 6 months or longer. We strongly support players who make this decision.

Checking Your Gaming History

Log in to check your deposit, withdrawal, and play history at any time. Being able to review your activity without bias helps you stay aware of your own habits.

24/7 Myanmar-language support

Whatever issues you have related to gambling, our support team is here to help in Myanmar language via Live Chat and email. Don't handle it alone — talk to us.

Practical tips

Twenty-five tips for healthy gambling

Set a budget in advance

Decide how much you are willing to spend before you start, and stay within that amount. A bonus does not mean you need to put in more money.

Don't chase losses

Deciding to keep playing after a loss in order to win it back is risky. Remember that gambling is entertainment, not a way to recover money.

Set a daily time limit

Set a playing time for the day in advance and stop immediately when that time is up. Prioritise sleep and family time over playing.

Don't play on credit

Borrowing money to gamble can make your situation worse. Only use money you can spare for your gambling budget, and don't dip into funds you need for essentials.

Don't play when stressed

When you are upset, sad, or drunk, your judgment is not at its best. Gambling is not a way to relieve stress.

Play only when you have a steady income

Set a gambling budget only when you have a stable income. Playing when you have no income can make losses worse.

Signs to watch for

Signs that gambling is becoming a problem

If any of the following applies to you, contact our support team right away — we can talk it through with you in Myanmar language.

Continuing to play after a loss to try to win back what you lost
Feeling unable to control the urge to gamble
Putting gambling ahead of decisions about family and work
Hiding your gambling activity or the amounts of money involved from your family
Borrowing money to gamble, or feeling bad when your money runs out
Feeling like you cannot go without gambling
Losing track of time while playing
Turning to gambling when you are under stress

How to get help

The mm52 support team is available 24/7 in Myanmar language. You can talk to us about any issue related to gambling:

Live Chat — log in and reach us instantly through the widget on the right

Email — send a message to [email protected]

Asking for help is not a weakness — we are always here.

21+ age restriction

Only players aged 21 and above are allowed to play on mm52. We check to prevent underage access.

We recommend using parental control software on your phone and computer to prevent your children or young people nearby from accessing the account.

Steps to take

How to set limits

Go to the Account Settings section

Select the "Responsible Gambling" section

Choose and set the limit you need

If you need help, contact us via Live Chat or at [email protected] — our support team will walk you through each step.

Enjoy mm52 with healthy gaming habits

We're always here to help you stay in control of your entertainment.
Log in to mm52 to set your limits, or browse our games from here.

Q&A

Responsible Gaming — Questions & Answers

Deposit limits and session time limits can be changed instantly from your account settings. However, if you want to increase a limit, there is a 24-hour waiting period for your protection. Contact our support team to apply a limit immediately.

When you apply Self-Exclusion, any remaining balance in your account can be withdrawn by contacting [email protected]. We fully respect that decision and will assist you through the process.

Once your Time-Out period ends, contact the support team via Live Chat or at [email protected]. We will carry out some checks, record the request, and reopen your account. Get in touch and we will walk you through the steps.

The mm52 support team can hold initial conversations about problem gambling and help you set up limit tools. Our team is available 24/7 and can assist in Burmese. If you need comprehensive treatment, we can refer you to a qualified professional.

If you want to lower your limit, it takes effect immediately. If you want to raise it, you will need to wait 24 hours for the change to be confirmed. This cooling-off period is in place to protect you and to support healthy play.

To prevent anyone under 21 from accessing your mm52 account, do the following — keep your login details private, lock your phone and computer, and install parental control software. Contact our support team if you have any questions.

Browse Games on mm52

We provide tools to help you play responsibly. Visit these game pages to explore and choose the games you enjoy: